Retail Technology

2 articles

A futuristic luxury boutique with a disconnected AI interface, symbolizing luxury brands' lag in AI for consumer discovery amidst a market shift.

Luxury Brands Lag in AI for Consumer Discovery Amid Market Shift

In 2024, the luxury market shrunk by 2%, resulting in the loss of approximately 50 million consumers, according to Vogue .

Luca Bianchi·July 1, 2026

A luxury retail environment where an AI hologram provides personalized customer service, blending technology with human-like interaction.

Luxury Brands Leverage AI for Enhanced Customer Engagement

At Tiendas Cuadra, a premium retail brand, a new virtual assistant built on Microsoft Copilot Studio now handles common customer inquiries.

Luca Bianchi·May 2, 2026